Customer Service

Ordering Information Our website is open 24 hours a day. Your payment detail is collected using SSL secure technology and is not stored on our servers. Payment Methods Payments are processed via Paypal. We also accept payments via Google Checkout. For Google Checkout payments, please choose Check/Money Order Payment method, we will send you an invoice so you can send your payments via Google Checkout. Please note that your orders will not be shipped until your payment is received. Sales Tax All orders are exempt sales tax Item Availability All items in the shop are available unless expressly labelled. Custom made orders will depend on the availability of the materials you have chosen. In case we ran out of stock of certain components, you will be notified immediately for modification or cancellation. Product Variation The product images on our site are representative and are not necessarily photographs of the actual product you will receive. Due to the handmade nature of our items, some variations will occur. Differences in computer monitor settings may also affect the color and brightness of our items on your screen. Items that use vintage materials may vary from the representative image. For example, if you purchase an item that includes a vintage button, it is likely that the button on your item will be similar but not exactly like the one in the image. Additionally, the fabric images on our site are representative. While we make every effort to eb sure that the image we use is a fair representation of our items, due to the differences in computer monitor screens, we cannot guarantee that the color of your item will match the color on your screen. Since many of our items are made with fabric prints, the placement of the pattern will vary in each item. Order Processing & Fulfillment Items that are in stock will be shipped the next working day. However, most items are made to order, so please allow 2-5 days for your item(s) to be made and ready to ship. If our current order volume allows, we will ship your order sooner. Occasionally we experience a higher order volume than usual and may require longer processing times. If there is a delay in processing your order beyond the typical time frame, you will be notified via email. All orders are processed in the order they are received. If you need something in a hurry, please let us know. We will do our best to accomodate you, but we cannot guarantee delivery by a specific date. Please note that the order processing time is in addition to shipment time. Please see our Shipping Info for estimate shipping time